A special request is a custom instructions that you can submit for your package.

Pricing is dependent on the plan you are on.

  • Starter plan: £10.00 per request
  • Standard plan: £8.00 per request
  • Premium plan: £5.00 per request

Examples of a special request could be; package inspects, splitting a package into multiple packages, adding extra cushioning to a package before dispatch, etc. 

If your request can be completed within a 20 minute window, the normal special request fee will apply. If your request exceeds 20 minutes, a £20.00 per hour fee will apply. For example, if your request takes 30 mins to complete, you'll be charged £10.00. 

If you wish to discuss your special request before submitting, or would like to talk about a request that has been completed, please contact our support team.