You'll notice in your Dashboard area that each package holds a status. The status, will show the current status for that package. For example if you have submitted a request to our team to complete the status will read "In Progress"

 

Here is a list and description for each active status. 

  • New: This status will show when a package has been added into your account and is ready to ship.  

  • In Progress: This status will show when you have submitted a request to our warehouse team. Whilst "In Progress" status is displayed you won't be able to make any further requests for that package. 

  • Consolidated: This status will show when you have requested a consolidation and it has been completed. Read More on he consolidation process here

  • Shipped: This status will show when a package or consolidation has been dispatched. You'll see this status for packages displayed in the "Sent" tab. For more details on the different tabs in your Dashboard, please see here.